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Terms and conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

This website and video training platform are owned and operated by the Managing Director of GEM Compliance Training Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or call us on 01274 752777.

The contract between us

Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.

Acknowledgement of your order

To enable us to process your order and access our services, you will need to provide us with your full name, e-mail address, workplace name (if applicable) and contact number. We will notify you by e-mail as soon as possible to confirm receipt of your booking and to confirm full details of your course booking.

Ownership of rights

All rights, including trade mark and copyright, in this website are owned by or licensed to GEM Compliance Training Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. All intellectual property rights in all materials available from GEM Compliance Training Ltd, including the design, graphics and text of all printed materials are wholly owned by GEM Compliance Training Ltd.

All content included in or made available through any GEM Compliance Training Ltd, such as text, graphics, logos, button icons, images, video content, audio clips, digital downloads and data compilations is the property of GEM Compliance Training Ltd or its content suppliers and is protected by UK and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through GEM Compliance Training Ltd is the exclusive property of GEM Compliance Training Ltd and is protected by UK and international trademark, copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any GEM Compliance Training Ltd without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-use any substantial parts of the content of any GEM Compliance Training Ltd, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any GEM Compliance Training Ltd without our express written consent.

GEM Compliance Training Ltd Trade Mark Registration Number: UK00003364196

Accuracy of content

We have taken care in the preparation of the content of this website and video training platform, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and the video training platform. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website and the video training platform.


The services will be provided within an agreed timescale, and time is not of the essence of the contract.

Ordering errors

You are able to correct errors on your booking up to the point on which you click on “submit” during the ordering process.


The prices payable for our training services that you order are as set out on our website. All prices are exclusive of VAT which shall be payable by the client at the appropriate rate.

Payment terms

We will take payment upon receipt of your order for our training services alternatively at request we can raise and send an invoice which will become payable 7 days prior to the training course commencing. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the training services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.


Certificates will only be released upon receipt of full payment of the training services provided. Certificates are posted to the person who has booked and paid for the course. If a replacement regulated certificate is requested after the original regulated certificate has been issued there is a cost of £10-£15 plus vat for this service from our awarding bodies.

Upon completion of our video training completion certificates will be available for electronic download.

Cancellation rights

If a client wishes to cancel or transfer to another course, for any reason, we reserve the right to recover fees if notification of cancellation is less than 7 days from the commencement date of the training course. A suitable substitute delegate may be provided at no extra cost.

If the training services that are arranged exclusively for the client are cancelled or postponed at the request of the client, we reserve the right to recover fees if notification of cancellation is less than 7 days from the commencement date of the training course.

At the company’s discretion, we may agree to transfer a course place up to a maximum of 3 times. After this period, a transfer may still be made, but would incur an additional course place fee.

Where training services that are arranged exclusively for the client are cancelled or postponed at the request of the client more than 7 days from the commencement date of the training course, we reserve the right to retain a non-refundable and non-transferable deposit of 30% of the total value of the training course.

Should you wish to cancel your order, you can notify us in writing to GEM Compliance Training Ltd, 29 Chapel Street, Bradford, West Yorkshire, BD1 5DT or by emailing us on

Cancellation by us

We reserve the right not to process your order if:

We have insufficient staff or resources to deliver the services you have ordered;

We do not provide services to your area; or

One or more of the services you ordered was listed at an incorrect price due to a typographical error.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

If there is a problem with the services

If you have any questions or complaints about the services please contact us. You can do so at by emailing us on or call us on 01274 752777.

We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).


We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

GEM Compliance Training Ltd does not accept responsibility for anyone acting as a result of any information in, or views expressed on, its training courses; including any course materials. Opinions expressed are those of individual trainers and not necessarily those of GEM Compliance Training Ltd. Participants are advised to seek professional advice when dealing with specific workplace situations.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our email address at and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy further below.

Using your data

We will only use the information you provide us with to send you email and/or conventional mail about your training interests or purchases to keep you informed of new developments and approaching the anniversary of your course as a reminder and for refresher training marketing purposes. For quality and research purposes we may occasionally use your information to make telephone calls in relation to our courses and to verify administration arrangements.

We use this information to help us understand more about how our web site is used, to improve our site, and to send you information either electronically or otherwise, about us and our products which we think may be of interest to you.

We will not pass nor sell your personal information to any third party.

Links to Other Sites

Links connecting this website with other websites are for convenience and advice only and do not mean that GEM Compliance Training Ltd endorses or approves those linked websites, their content or any changes or updates to such sites.


If you do not wish to receive email and/or conventional mail from us, you can opt out when subscribing or booking a course. If you wish to unsubscribe from our other methods of communication, please contact us at

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